Subject to meeting the conditions set out in this Cancelations and Exchanges section, you may call Customer Services within 7 days from the date you received it to request for the exchange. A representative will process your request for a exchange of the purchased order.
The exchange is to be done for the same product for a different size and is not allowed to change to a different product.
Any difference in the amounts between the exchange size is to be paid separately. If the difference amount is lower than the amount paid, the additional amount will be issued as a discount voucher for future orders.
All customized Products and any other perishable Products sales are final and no returns will be applicable to such Products.
Please note that for systems reasons, in order to receive an online credit voucher, you will need to be registered with an account on the Website.
Please note that once Symito has dispatched Products to you, you will not be able to refund the provision of any additional services carried out by Symito at your request (e.g. Gift Wrapping). As soon as Symito receives notice of your cancellation of a product or an order, Symito will refund the relevant part of the purchase price for that Product.
Symito reserves the right to refuse to provide a refund for any Products in circumstances where it is clear that the goods have been used (such as, without limitation, having their packaging tampered with or no longer being in original packaging, or the authenticity tag has been removed) or where such a refund would be prohibited by law or regulation in any country that could be held to have jurisdiction over that refund.
You will be responsible for paying for your own shipping costs for returning your Products. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is a result of an Symito’s error then Symito will pay the return shipping costs.
Please make sure all returned items are well packaged, so as not to be damaged in the post. If returning footwear, please ensure the box is protected with an outer packaging layer.
To exchange a product for any issues with the sizing, the customer must contact us within 7 days of receiving their delivery.
The exchanges can only be done for the same product of different sizes and are not allowed to change to any other product.
If there is a difference in the pricing, the balance amount is to be paid before processing the exchange. In case the product’s price is lower, the refund of the difference amount is to be processed after the delivery of the exchanged product.
You will be responsible for paying for your own shipping costs for returning your Products on the exchange. Shipping costs are non-refundable. If the return is a result of an Symito’s error then Symito will pay the return shipping costs.
Damaged Goods/Incorrectly fulfilled Orders